20 February 2007 SWsoft signs support agreement with Microsoft

Let me explain few things about our recent press release - http://www.swsoft.com/en/news/id,12003

·         SWsoft will be a true single point of contact for support for Virtuozzo customers. Our customers won’t have to contact Microsoft support in addition to SWsoft support for Virtuozzo for Windows issues. Instead, if there is any issue that requires help from Microsoft, we’ll contact Microsoft support engineers on behalf of our customers, and sort it out and then we'll respond to our customers.

·         Again, the agreement is not about providing free Microsoft support to our customers. This would not solve the main problem – finding out the solution, even when the problem occurs on the boundary between the technologies of different vendors. SWsoft gets 24x7 access to Microsoft support, so that when a customer has a problem, we can solve it using the best resources available from SWsoft and Microsoft engineers.

·         Microsoft is SWsoft's best partner and we will be doing more with them for our mutual customers. Overall, this agreement is a great thing for everyone involved – customers, SWsoft and Microsoft.

·         Effectively, all server applications are now supported under Virtuozzo – Microsoft has agreed to help us resolve any issues that our customers have, regardless of the application.

·         Lastly, this agreement was driven purely by the volume of customer demand. In my opinon, it validates OS virtualization as a server virtualization technology for us and the rest of the world.

 

Post a new comment
From: (Anonymous)
Date: February 20th, 2007 - 09:24 pm
Why didn't you say so in the first place? Link
Since so many reporters have reported the facts wrong, that calls into question the legitimacy of past/future SWsoft news.

Isn't this just some sort of MS partner support agreement that SWsoft is paying for? It seems like it. If so, how does that constitute “validation of the OS virtualization approach”?

I'd recommend less lipstick in the future, and more meat.
From: virtuozzo
Date: February 21st, 2007 - 02:13 am
Re: Why didn't you say so in the first place? Link
I don't think that reporters have reported the facts wrong. They just worded their stories a litle differently - and that's their job. I believe the source of the confusion was the desire of the readers to read between the lines, although there is nothing there. As I started seeing people (not the reporters) getting confused, I thought I need to clarify the situation.
As for the "validation of the OS virtualization approach" - I updated the entry to make it more clear why I think so. It's my personal opinion, though - so you are welcome to disagree withi it.
Thanks for commenting!

- Ilya
From: (Anonymous)
Date: March 19th, 2007 - 08:39 am
Congratulations Link
I think that its great for SWsoft customers that SWsoft have negotiated an agreement with Microsoft.

This means that SWsoft customers will be able to get thier support issues resolved with confidence that neither Microsoft or SWsoft are going to play the 'blame shifting' game, so all customers win as a result!

Good work guys, this is very important to potential customers :)
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